Return & Refund Policy

At Bluegrass Janitorial, we do our best to ensuring you are satisfied with your order and the order experience. If it is necessary to return an item, the return must be requested within 30 days from the invoice date, the item must be unused, it must be in its original packaging, packaging must be undamaged, and the buyer will pay return shipping.

If you receive a damaged or missing item, you must contact us within 7 days of receipt.

By returning an item, you agree to pay the cost of the shipping of the item to you PLUS the cost of the return shipping. We will NOT refund the cost of the original shipping of the item to you.

A 10% restocking fee will be charged on returns.

Exclusions

Items that cannot be returned:

  • Chemicals
  • Disinfecting and hand wipes

To Process Your Return

  1. Call us at 502-234-4654 (Jonathan) (no returns will be accepted if you do not call us first).
  2. Request shipping instructions.
  3. After we have received and inspected your item, if there are no problems, we will refund you the cost of the item.
  4. We cannot accept returns of used, abused, defaced or damaged merchandise.